None

Financial penalty

Enforcement notice, no fine

15 August 2024

Date on the register

PECR 2003

Law relied on

provision not named

Retail and manufacture

Sector

5 actions on the register

In one line

The ICO issued Coastal Windows & Conservatories (UK) Limited with a enforcement notice on 15 August 2024 under the Privacy and Electronic Communications (EC Directive) Regulations 2003. No financial penalty attaches to it.

01The record

Organisation named: Coastal Windows & Conservatories (UK) Limited
Action: Enforcement notice
Date published: 15 August 2024
Register year: 2024
Law relied on: PECR 2003
Provisions cited: Not named in the published notice
Penalty: None (not a financial penalty)
Sector on the register: Retail and manufacture
ICO register reference: 17363
Register status: Published on the ICO enforcement register, 4 September 2026
Notice documents: 1 PDF published by the ICO
Sector share of register: 5 of 216 actions (2%)
Actions published that year: 52
Actions under this law: 87
Position on the register: 144th of 216, oldest first
Published the same day: This entry alone
Calls or messages recorded: over 18,000
Entries for this organisation: 2 on this register

02What happened, and where it sits

Coastal Windows & Conservatories (UK) Limited received an ICO enforcement notice on 15 August 2024. The Commissioner acted under the Privacy and Electronic Communications (EC Directive) Regulations 2003. An order to act. An enforcement notice requires the organisation to take, or stop taking, specified steps by a deadline, and failure to comply is itself an offence. PECR is a separate instrument from the UK GDPR, so this is an ICO penalty under the marketing rules and not a GDPR fine.

No sum is attached to this action. Enforcement notices are corrective, not financial, which is why Coastal Windows & Conservatories (UK) Limited appears on the register without a figure beside it.

The notice puts numbers on the contravention: over 18,000 marketing calls or messages. Those figures are the ICO's, taken from the published notice for this action.

Coastal Windows & Conservatories (UK) Limited is filed under Retail and manufacture, which accounts for 5 of the 216 actions on the register (2%). In 2024 the ICO published 52 enforcement actions in total, 17 of them enforcement notices. 87 actions on the register name PECR 2003.

Counted from the oldest entry forward, this is the 144th of 216 actions on the register and the 4th of 5 in Retail and manufacture. Coastal Windows & Conservatories (UK) Limited appears 2 times on this register: enforcement notice on 15 August 2024 and monetary penalty on 15 August 2024. The ICO publishes one document for this action, 475 KB in total: "Coastal Windows Enforcement Notice". It is the authority for everything on this page.

03The ICO's own account

Coastal Windows & Conservatories Limited made over 18,000 unsolicited marketing calls between 1 January and 1 June 2023 to numbers registered with the TPS. The ICO and TPS received numerous complaints from people variously saying they had not consented to receiving such calls or received repeated calls despite requests to stop.

Quoted from the ICO's published register entry (ico.org.uk), Open Government Licence v3.0.

The law behind this action

PECR 2003

PECR governs electronic marketing, cookies and communications-service security. It is a separate instrument from the UK GDPR: an action taken under PECR is not a GDPR fine, and the register pages here never describe it as one.

All 87 register actions under PECR 2003

What a enforcement notice does

An order to act. An enforcement notice requires the organisation to take, or stop taking, specified steps by a deadline, and failure to comply is itself an offence.

Published notice

PDFCoastal Windows Enforcement Notice(475 KB)

04Other entries for Coastal Windows & Conservatories (UK) Limited

1 further entry on the register
Organisation	Date	Action	Law	Penalty	Sector
Coastal Windows & Conservatories (UK) Limited	15 Aug 2024	Monetary penalty	PECR 2003	-	Retail and manufacture

05Nearest entries on the register

Closest by sector, law and date
Organisation	Date	Action	Law	Penalty	Sector
It's OK Limited	15 Feb 2023	Enforcement notice	PECR 2003	-	Retail and manufacture
Coastal Windows & Conservatories (UK) Limited	15 Aug 2024	Monetary penalty	PECR 2003	-	Retail and manufacture
Grocery Delivery E-Services UK Ltd t/a HelloFresh	12 Jan 2024	Monetary penalty	PECR 2003	£140,000	Retail and manufacture
It's OK Limited	15 Feb 2023	Monetary penalty	PECR 2003	-	Retail and manufacture
National Debt Advice Limited	14 Oct 2024	Enforcement notice	PECR 2003	-	Finance, insurance and credit

All Retail and manufacture actions/All 2024 actions/The full register

06Work out an exposure of your own

Article 83 fine calculator

Estimate upper and lower tier exposure from turnover and infringement type, on the same scale the ICO works to.

How a fine is calculated

The Article 83(2) factors, the turnover caps, and how a regulator gets from a contravention to a number.

The ICO profile

How the UK regulator works post-Brexit, the £17.5M and £8.7M UK GDPR caps, and its divergence from the EU regime.

Provenance and independence

Source: ICO enforcement register (ico.org.uk/action-weve-taken/enforcement/), as published on 4 September 2026. Contains public sector information licensed under the Open Government Licence v3.0.

GDPRFine.com is an independent tracker of ICO enforcement. It is not affiliated with, endorsed by or connected to the Information Commissioner's Office, and it uses no ICO branding. Where the ICO's own wording is reproduced it is quoted and attributed; everything else on these pages is our own summary of the published record.

The ICO's register held 222 entries on that date. 6 of them are prosecutions of named individuals, with ages and home towns in the ICO's own summary. This tracker indexes organisations, so those 6 are excluded and every count on these pages is out of 216. They remain on the ICO's own register.

An entry says what the Commissioner did on the date shown. It is not a statement about the organisation today, and the ICO can amend or remove a register entry at any time. Amounts and provisions are as published by the ICO; where the published notice does not state a figure or name a provision, these pages say so rather than filling the gap. This entry was read from the register page at https://ico.org.uk/action-weve-taken/enforcement/2024/08/coastal-windows-conservatories-uk-limited/.